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Terms & Conditions

Business Terms and Conditions

bos barefoot s.r.o.
Registered office: Křivatcová 504/13, Zličín, 155 21 Prague 5
Company ID: 05364752 | VAT ID: CZ05364752
Registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 364269

General Provisions

A Consumer is defined as any natural person who, outside the scope of their trade, business, craft, or profession, enters into a contract with the Seller or otherwise interacts with them.

An Entrepreneur is any person who, in their own name and on their own responsibility, carries out economic activity regularly for profit in a business-like or similar manner. For consumer protection purposes, an Entrepreneur also includes any person who enters into a contract in connection with their business, production, or similar activity, or in the course of their self-employed profession, or who acts on behalf of or for the benefit of an Entrepreneur. If the Buyer provides their tax identification number (or company registration number) in the order, they acknowledge that the rules applicable to Entrepreneurs under these Terms and Conditions shall apply to them. These General Terms and Conditions apply equally to both Consumers and Entrepreneurs for purchases made through the online store.

These General Terms and Conditions ("GTC") govern the legal relationship between the Seller and the Buyer – whether a Consumer or an Entrepreneur ("Buyer").

Ordering Goods and Conclusion of the Contract
Placing an order constitutes an offer to enter into a purchase contract, the subject of which is the product specified in the order. By submitting the order, the Buyer confirms that they accept these GTC, and, in particular – if classified as a Consumer – that they have been informed of the right to withdraw from the contract within 14 days from the receipt of the product.

It is not possible to submit an order without confirming, by checking the corresponding checkbox, that the Buyer accepts these GTC and consents to the processing of their personal data.

The purchase contract is concluded when the Seller accepts the order, including the purchase price. Before submitting the order, the Buyer has the opportunity to review and, if necessary, modify the order. Upon receipt of the order, the Seller sends the Buyer an electronic confirmation of its receipt. Within three business days of receiving the order, the Seller confirms its acceptance, thereby concluding a valid purchase contract. For the avoidance of doubt, the Seller expressly declares – and the Buyer acknowledges – that the Seller is under no obligation to accept any order and reserves the right to reject any order at its sole discretion.

The Seller is only obliged to procure and ship the goods after accepting the order, within a reasonable period depending on stock availability. If classified as a Consumer, the Buyer may withdraw from the contract by sending a notice of withdrawal via email to orders@anglesbarefoot.com. The cancellation of the order is valid only if it is received by the Seller before the goods have been handed over to the carrier for delivery to the Buyer. For the avoidance of doubt, the Seller explicitly states – and the Buyer acknowledges – that the right of withdrawal from the contract applies exclusively to Buyers acting as Consumers and not to those acting as Entrepreneurs.

If the Seller fails to procure and dispatch the goods within 30 days of receiving the order, the purchase contract is automatically terminated.

Price and Payment – Consumer
The purchase price is considered paid when the full amount is credited to the Seller’s bank account. The invoice issued under the purchase contract between the Seller and the Buyer also serves as a tax document and delivery note.

The Buyer may only take possession of the goods once the full purchase price has been paid, unless otherwise agreed between the parties. The purchase price includes packaging and delivery costs to the address specified by the Buyer. If the Buyer has paid in advance but the Seller is unable to deliver the selected goods within the agreed timeframe, the Seller shall promptly refund the amount paid to the Buyer using the agreed method. The timeframe for the refund depends on the method used (e.g., bank transfer).

Delivery of Goods
The goods will be delivered within the timeframe confirmed by the carrier (if this timeframe cannot be met, the Buyer will be notified via email). The delivery address shall be the one provided by the Buyer in the order. The Seller expressly declares that it is not liable for any delivery delays caused by third parties.

Following receipt of the goods, the invoice – which also serves as the delivery note and warranty certificate – will be sent to the email address provided on the invoice within two business days. The Buyer is obliged to inspect the goods immediately upon receipt. If there is visible mechanical damage to the packaging, the Buyer must inspect the condition of the goods in the presence of the carrier and, in case of damage, a damage report must be completed and signed by the carrier.

By signing the delivery note, the Buyer confirms to the carrier that they have received the goods in undamaged condition. Later claims for transport-related damages will not be accepted and will be rejected.

Ownership of the goods and the risk of damage passes to the Buyer upon receipt. If the Buyer – classified as a Consumer – refuses to accept the goods for any reason attributable to them, or without providing a reason, the Seller is entitled to withdraw from the contract. In this case, the Buyer is obliged to reimburse the Seller for the shipping costs related to the delivery of the goods. The Seller expressly states that if a Buyer classified as an Entrepreneur refuses acceptance, the purchase contract remains valid. In such a case, the Buyer is considered to be in default with the acceptance of the goods and is responsible for all costs incurred by the Seller in connection with this delay.

The Buyer is obliged to inspect the goods and report any defects or discrepancies from the actual condition of the goods immediately after receipt, via email to orders@anglesbarefoot.com. This is particularly applicable if the delivered goods do not match the invoice or if the invoice has been issued incorrectly. In the complaint, the Buyer must describe the defects in detail.

If the Seller's obligation to deliver the goods ceases due to the cancellation of the order by the Buyer (as described above) or the expiration of the order's validity under these GTC, and the Buyer had paid for the goods in advance via bank transfer, the Seller is obliged to refund the purchase price to the Buyer within 14 business days from the date of cancellation or the expiration of the order's validity. The refund will be made via bank transfer to the Buyer’s bank account. If the payment was made via Gopay, Apple Pay, or another online payment method, the refund will be processed through the payment gateway back to the Buyer’s account.

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Delivery of Goods, Shipping and Packaging Fees

The goods are shipped as commercial packages via the courier service selected by the Buyer.

If delivery to the specified postal address is unsuccessful, the courier service will deposit the goods at a designated location and leave a notification for the recipient, requesting collection within a specified period.

For each order, the Seller charges a shipping and packaging fee. In the case of advance payment, the Buyer will be informed of the total amount (including shipping and packaging costs) via a payment request. For cash-on-delivery orders, the shipping and packaging fee is included in the total cash-on-delivery amount.

For orders exceeding a specified value – as determined by the Seller – shipping and packaging are free of charge, and delivery is made via a courier selected by the Seller.

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Payment Terms

The ordered goods are dispatched after advance payment via bank transfer to one of the accounts specified in the “Billing Information” section. In this case, the Buyer receives a payment request including the total order amount. For orders with a delivery address within Hungary, cash on delivery (COD) payment is also available.

Currently, customers can pay in advance by credit/debit card or opt for COD at the time of delivery.

Seller Contact Information

bos barefoot s.r.o.
Registered office: Křivatcová 504/13, Zličín, 155 21 Prague 5
Company ID: 05364752 | VAT ID: CZ05364752
Registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 364269

Warranty Period

The statutory warranty for defective goods sold to Consumers is 24 months. For Entrepreneurs, the statutory warranty period is 12 months. In both cases, the period begins on the day the Buyer receives the goods.

The warranty applies to manufacturing defects or other faults not caused by improper or negligent use. It does not cover damages resulting from rough handling, use under inappropriate weather conditions (e.g., heavy rain, snow, mud), or misuse of barefoot shoes.

Further information is available in the Complaints and Returns section.

Complaints

A problem with your shoes?

No problem – submitting a complaint is simple. If your complaint is accepted, we will repair the shoes, replace them with a new pair, or refund the purchase price.

How to submit a complaint:

  1. Fill out the printed complaint form [HERE].

  2. Safely package the product along with the form.

  3. Send the parcel to the following address.

If the complaint is accepted, we will cover the return shipping costs.

If the complaint is approved and a refund is due, the amount will be reimbursed within 14 business days of the decision. Please send your bank account details to the email address listed in the Contact section.

Return Address for Complaints:

bos barefoot s.r.o.
Českomoravská 2517/13
Prague 9
190 00
Czech Republic

The complaint procedure begins once the returned product is received at the above address. The Buyer will be notified via email once the process is initiated.

What happens during the complaint procedure?

If your complaint is found to be justified, we will proceed as follows:

  • If the defect is repairable, we will fix it professionally and as quickly as possible.

  • If the shoes are not repairable, we will replace them with a new pair.

  • If the shoes are out of stock or we are unable to resolve the complaint within 30 days, we will refund the purchase price to your bank account.

If the product is repaired, we will return it to you in the same box in which it was received. You will receive an email notification about the outcome and the return shipment.

What is NOT considered a legitimate complaint?

-Natural wear and tear
-Mechanical damage
-Wrong size or discomfort during wear
-Damage due to poor maintenance or improper use
-Damage caused by unauthorized or unprofessional repairs at the buyer’s expense

Ordered the wrong size or prefer a different model?

No problem – check out our Returns Guide for easy instructions!

Customer Information on the Right of Withdrawal

Did you purchase a pair of shoes that don’t suit you, or would you prefer a different model?
You have the right to withdraw from the purchase contract within 14 days of receiving the goods and return the unused shoes to us.
Here’s how you can do it:

How to return a product:

  1. Fill out the printed return form [HERE].

  2. Safely package the product together with the completed form.

  3. Send the package to the following address:

Return address:

bos barefoot s.r.o.-Skladon
Průmyslová 377
Mošnov
742 51
Czech Republic

Conditions for returning products:

  • The footwear must be unused and unworn.

  • The original shoe box or packaging must be returned in undamaged condition.

  • Include the proof of purchase or order number.

  • The printed and completed return form must be enclosed.

  • Please place the shoe box inside another outer packaging to prevent damage during transit.

The consumer has the right to withdraw from the purchase contract within 14 days from the receipt of the product. The return period begins on the day the product is received.

Refunds must be made to the customer no later than 14 days from the date the seller receives the returned product.

Final Provisions

  1. These General Terms and Conditions are an integral part of the purchase contract concluded between the Seller and the Buyer. By submitting an order, the Buyer confirms that they have read, understood, and agree to these Terms and Conditions in their entirety.

  2. The Seller reserves the right to modify or amend these General Terms and Conditions at any time. Any changes shall become effective upon their publication on the Seller's official website. Orders placed prior to the publication of such changes shall be governed by the Terms and Conditions in effect at the time of order placement.

  3. If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, such a provision shall be replaced by a valid one that best reflects the original intention of the parties. The remaining provisions shall remain unaffected and in full force.

  4. Any matters not expressly regulated by these Terms and Conditions shall be governed by the applicable laws of the Czech Republic, particularly the Civil Code and other relevant consumer protection legislation.

  5. The Buyer and Seller undertake to resolve any disputes arising out of or in connection with the purchase contract primarily by mutual agreement. If a mutual agreement cannot be reached, the dispute shall be submitted to the competent courts of the Czech Republic, unless otherwise provided by mandatory consumer protection regulations.

  6. These General Terms and Conditions are drafted in English for informational purposes. In the event of discrepancies between the English version and the original version in another language (e.g., Czech), the version published in the official language of the Seller’s registered office shall prevail.

  7. These Terms and Conditions shall take effect on 01.04.2025, and remain valid until further notice.